Strategy
Strategy blueprints.
Recurring problem shapes for IT and ops leaders. What to keep, what to integrate, what to replace, and in what order. Useful with or without us.
- CRM
- Integrations
- Owned spine
- Process-fit
When the CRM owns the process
The CRM became the process. Portals and integrations multiplied. Truth still lives in sheets and inbox.
- Operations
- Spreadsheets
- System of record
- Scale
When the inbox holds the truth
Official tools exist, but the week runs on email and spreadsheets. Growth plans are on the table and the informal system is cracking.
- Product platform
- Rebuild
- Cutover
- Ownership
The prototype cannot carry the ambition
Clear product vision. A temporary first build is now the constraint. Roadmap and funding wait on a stack that will not ship.
- AI
- Data boundary
- Governance
- Process-fit
When the team reaches for ChatGPT
Shadow ChatGPT and bolted-on copilots. Data risk, uneven quality, no compounding. Put the right AI inside a process you own.